I just passed my five year mark in Customer Service here at Nike. The current atmosphere seems like night and day compared to my first few months on the job as I learned our systems, how the whole Nike matrix works and how our job affects the business. The communication of information over the past few years has really started to ramp up and is starting to make our jobs easier. Shortages are now becoming more apparent at an earlier rate due to some fine tuning by the OPS team and especially with people like Will Rankin who has a passion for providing us with accurate information and cares about the manner and pace at which we learn it.
With the aid of the coverage report, we now have a tool that gives us black and white information and clears up the grey area that our J4AD systems sometimes provided. Within the next week, I am working with fellow members of other teams to put together a report that allows us to view any information on our accounts on one spreadsheet with just a few tabs. Pricing errors, Holds, PO status, PO shortages, Bookings and Contract information will all be at the tip of our fingers. We will be able to dive into any detail, or provide high-level information to our internal or external partners within minutes. This is the first wave of many that will make us a stronger, more competitive and easier to work with company. Everyone benefits.
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